Negotiation: Shaping the Conflict Landscape

This micro-course defines negotiation and describes the two main components of any negotiation process. It also presents five different conflict styles that can be expressed in a negotiation and explains how these different styles can be applied given the context in which a negotiation is taking place.

Course syllabus:

  1. Introduction

  2. Definitions & Historical Context

  3. Stories from the Field

  4. Theory & Practice

  5. Quiz

  6. Scenario

  7. Reflections