Managing Conflict Training

Managing Conflict Training Course is designed to equip you and your organisation with the skills and confidence to effectively handle conflict situations.No prior knowledge is necessary and instant access to this online training course. Learners can then proceed to achieve their Conflict Management Qualification Level 2 Award with us by sitting an examination.

Course syllabus:

  1. What is workplace conflict?

  2. Responses to conflict

  3. Cultural differences and different ego types

  4. Breakdowns in communication

  5. The behavioral cycle

  6. The PEACE model

  7. Conflict with customers

  8. The HEAT technique

  9. Patterns of behavior and distance zones

  10. Physical conflict warning and danger zones

  11. Impact factors

  12. The BAP strategy