ITIL® 4 Foundation

ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. It is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers. The result of a great amount of global research and development work across IT and service management industries, the new ITIL 4 has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.

Course syllabus:

  1. Introduction

  2. Key Concepts

  3. The Four Dimensions of Service Management

  4. The ITIL Service Value System

  5. ITIL Management Practices

  6. Exam Preparation