Effective Communication and Interviewing

Effective communication and interviewing skills are critical in today’s workplace regardless of discipline. This online course is designed to provide participants with the concepts and skills necessary to effectively communicate and conduct interviews. This interactive course provides an introduction to communication, including the verbal, nonverbal, and tactical communication processes, and demonstrates how to apply these skills to eliciting and recording information, as well as writing a final investigative report. The practices taught in this course may be superseded by your agency departmental policy.

Course syllabus:

  1. Basics of communication

  2. Nonverbal communication

  3. Verbal communication

  4. Tactical communication techniques

  5. Interviewing