Crisis Negotiations for First Responders

In many hostage and suicide threat situations, the urgency of the crisis requires that first responding police or security personnel initiate and maintain dialogue until the arrival of professional negotiators. In the face of an emotionally-escalated crisis, one wrong statement can easily turn a dangerous situation into tragedy. In this 2-hour distance learning course, former hostage negotiator and FBI Unit Chief Vince McNally provides frontline police and security personnel with critical guidelines and advice for managing initial communications in crisis situations. The final exam for this course is administered online as a 20-question multiple-choice test. Upon completion of the test, the score is automatically graded and documented in the student's "My Courses" transcript (accessible from the "My Account" page). In accordance with S2 Online course policy, the student must complete the online test with a passing score of 80% or better to receive a Certificate of Training. If the student does not pass the test the first time, the student has one opportunity to re-test.

Course syllabus:

  1. Dynamics of Crisis Events

  2. Basic Principles

  3. Initial Contact

  4. Approach

  5. Dangers

  6. Demands & Deadlines

  7. Suicide

  8. Surrender

  9. Post-Incident Issues